Our ebooks, digital products, online training, recordings, programs and services are digital or service-based offerings and cannot be returned. Purchases are non-refundable unless a specific product or service page expressly states otherwise or a refund is required by applicable law. If a refund exception applies, we will notify you by email whether it is approved or rejected. Approved refunds will be returned to the original payment method within the timeframe stated in that email; bank or card processing times may vary. If you have an access or technical problem, email [email protected] and we will help restore access.